Refund policy

At Viybe, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Change of Mind

If you change your mind about your purchase, you have 14 days from receiving your order to let us know that you would like to return it.

Items should be returned in their original condition and packaging.

Once your return has been received and approved, your refund will be issued to your original payment method.

Faulty or Damaged Items

Every Viybe One is carefully prepared before it reaches you. If your order arrives damaged or you experience a fault, please contact us as soon as possible with your order number and details of the issue.

Where appropriate, we will arrange a replacement or refund.

Return Costs

For change-of-mind returns, the cost of returning the item is the responsibility of the customer.

If your item is faulty, damaged or incorrect, please contact us before returning it so we can arrange the appropriate next step.

If you have any questions about a return or refund, our team is here to help. Please get in touch through our Contact page.